Privacy Policy

Last updated: July 24, 2024

Introduction

We are committed to protecting and respecting your privacy. This policy explains how we collect, use, and protect your personal information when you visit our salon or website.

Information We Collect

We may collect and process the following information about you:

• Personal Identification Information: Name, address, email address, phone number, and other contact details.
• Appointment Information: Records of your appointments, including services received and preferences.
• Medical Information: We will record  In order to provide the best possible service for hair extensions it will be necessary for us to collect certain medical history information. This information helps us tailor our products and services to meet your specific needs effectively and safely.

We may collect the following types of medical history information:

• Diagnosis of alopecia or other hair loss conditions
• Details of any chemotherapy treatments
• Information on medications that may impact hair health
• Any relevant medical history that affects hair loss and treatment options

The medical history information you provide will be used solely for the purpose of:

• Assessing your eligibility for specific hair extension products
• Customizing hair extension solutions to suit your individual needs
• Ensuring the safety and suitability of the hair extensions we offer

Privacy Policy: Skin Test Information for Color Testing

Purpose of Collecting Skin Test Information

To ensure the safety for color treatments, we may perform a skin test. This test helps us determine the suitability of our colour products for your skin type and identify any potential allergic reactions.

What Information We Collect

As part of the skin test process, we may collect the following information:

• Results of the skin test
• Any adverse reactions or sensitivities observed during the test
• Information about your skin type and any known allergies

How We Use Your Information

The information collected from the skin test will be used to:

• Determine the best color options for your treatments
• Customize our color products to suit your skin type and preferences
• Ensure the safety and effectiveness of our color services

• Payment Information: Billing details and transaction history.
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: Managing appointments, processing payments, and delivering requested services.
• Customer Support: Responding to your inquiries and providing customer care.
• Marketing: Sending promotional materials and offers (with your consent).
• Improvement: Analyzing data to enhance our services and website functionality.
• Legal Obligations: Complying with legal and regulatory requirements.

How We Share Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described in this policy:

• Service Providers: We may share your information with trusted third parties who assist us in operating our website, conducting our business, or providing services to you, so long as those parties agree to keep this information confidential.
  • Salon IQ software system – https://www.saloniq.com/privacy/
  • MailChimp – https://mailchimp.com/about/security/#Investing_in_Your_Privacy
  • Google Analytics – https://support.google.com/analytics/answer/7318509?hl=en
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

Cookies

We use cookies to enhance your experience on our website. Cookies are small files placed on your device to collect standard internet log information and visitor behavior information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For more information about the cookies we use, please visit our Cookie Policy.

Data Security

We take appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. These include internal reviews of our data collection, storage, and processing practices and security measures, as well as physical security measures to guard against unauthorised access to systems where we store personal data.

Data Retention

We will retain your personal information only for as long as is necessary

Complaints

If you wish to make a complaint about how your personal data is being processed, or how a complaint has been handled, you have the right to lodge a complaint directly with the relevant local Data Protection Authority:

Office of the Data Protection Authority (ODPA)
Block A, Lefebvre Court, Lefebvre Street, St Peter Port, GY1 2JP
Email: info@odpa.gg